When the Trip Hits a Snag, I’m the One Buying Ice Cream

Travel is messy. Flights get delayed, luggage goes missing, and tempers flare faster than you can say “boarding gate.” Over time, I learned that not every problem needs a serious solution—sometimes it needs a sweet distraction.

I’m the “Shoulder Shrugger” of the group. When chaos hits, I don’t panic or over-plan. I shrug, crack a joke, and pull out ice cream. The cold scoop melts tension faster than any itinerary tweak ever could. People laugh, breathe, and suddenly the mess doesn’t seem so urgent.

Leadership isn’t always about having the answers. Sometimes it’s about knowing when to pause, lighten the mood, and remind everyone that a trip is about moments—not just schedules. Ice cream, in my book, is a universal peace treaty.

So yes, I might not fix the wifi or find a backup hotel on the spot. But I can guarantee you’ll leave happier—and sometimes, that’s exactly what a leader needs to do.